Privacy Policy

At SHOPWHEELXPRESS, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or place an order.

Information We Collect

Personal information you provide, such as your name, email, shipping address, billing address, and phone number when you place an order or create an account.
Payment and financing information, processed securely through trusted third-party providers (we do not store your full payment details). If you apply for financing or lease-to-own, the information you submit is shared with the applicable financing provider to process your application.
Anonymous browsing data (such as pages visited and time on site) used for analytics and improving site performance.

How We Use Your Information

To process and fulfill orders.
To send order confirmations, shipping updates, or promotional offers (if you opt in).
To facilitate financing or lease-to-own applications you choose to submit.
To improve our website, products, and customer experience.
To respond to inquiries and provide customer support.
To prevent fraud and protect the security of our customers and our business.

SMS Communications

By providing your phone number at checkout or elsewhere on our site, you consent to receive transactional text messages from SHOPWHEELXPRESS regarding your order and delivery updates.

Message frequency varies depending on order activity.
Standard message and data rates may apply.
You may reply STOP at any time to unsubscribe or HELP for assistance.
Marketing texts (such as promotions or offers) are only sent if you separately opt in to marketing messages, and you may opt out of those at any time by replying STOP without affecting transactional order updates.
Privacy Protection: SMS opt-in data and consent information are used solely for communicating with you about your orders or marketing (if opted-in). We do not sell, rent, or share your phone number or SMS consent with third parties for their own marketing purposes. Mobile opt-in data is never shared with third parties for marketing.

Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties as strictly needed to complete your order or provide our services, including:

Payment processors and third-party financing or lease-to-own providers, to process your payment or financing application.
Shipping carriers and fulfillment warehouses (e.g., FedEx, UPS, USPS, and LTL freight carriers), to deliver your order.
Fraud prevention and security services.
Service providers who help us operate our website and business (such as our e-commerce platform and analytics providers).

We may also disclose information if required by law, in response to a valid legal request, or to protect the rights, property, or safety of our customers, our business, or others.

Third-Party Services

Our store operates on platforms and services such as Shopify. These providers may collect and use your data according to their own privacy policies to facilitate your transaction.

Security

We use industry-standard security measures, including encryption, to protect your personal data. While no system is 100% secure, we take reasonable steps to safeguard your information.

Cookies & Analytics

Our website uses cookies to improve functionality, personalize content, and analyze site traffic. You can manage or disable cookies in your browser settings, though some site features (like the Shopping Cart) may not function properly without them.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including completing orders, providing support, and meeting legal, tax, accounting, and financing-related obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at support@shopwheelxpress.com.

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information. We do not sell your personal information. To make a request, contact us at the email above, and we will respond as required by applicable law. We will not discriminate against you for exercising these rights.

Children’s Privacy

Our website is intended for adults and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.