Shipping Policy

We currently ship exclusively within the United States. We do not ship to P.O. Boxes or APO/FPO addresses for wheel and tire packages.

Processing & Shipping Times

Orders are typically processed within 1–4 business days and ship within 3–10 business days after payment is confirmed. Please note that transit times are estimates provided by the carrier and are not guaranteed. Once your order ships, you’ll receive a tracking number by email and/or text.

Shipping Carriers

We utilize a wide network of carriers to ensure delivery, including but not limited to FedEx, UPS, USPS, and various LTL Freight providers, depending on the size and weight of your order.

Signature Requirements (Ground Shipments)

For security, many Standard Ground shipments (e.g., FedEx, UPS) may require a Direct Signature upon delivery.

Your Responsibility: You must be physically present and available to sign for the package. For Ground shipments, carriers will typically make 1-3 delivery attempts on consecutive business days.

Hold for Pickup: If you are not available after these attempts, the carrier may hold the package at a local facility (e.g., FedEx Office or a carrier hub) for up to 5–7 business days. It is mandatory that you pick up the package within this window.

Failure to Pick Up: If the item is not picked up and is returned to us, it will be processed as a Refused Return. You will be responsible for the original shipping cost, the return shipping cost, and a restocking fee (minimum 20%). These fees will be deducted from any potential refund.

Freight Deliveries (LTL) & Appointments

Large wheel and tire packages often ship via Freight (LTL). The carrier will contact you to schedule a single delivery appointment. It is your absolute responsibility to be present and available during this agreed-upon window.

Missed Appointments: Unlike Ground shipments, Freight carriers do not automatically re-deliver for free. If the carrier arrives for a scheduled appointment and no one is available, the carrier may charge a Redelivery Fee (typically $75–$150+). This fee (if charged by the carrier) must be paid by the customer before a second attempt is made.

Storage Fees: If the carrier cannot contact you or deliver the shipment within their allotted time (usually 2–3 days), Storage Fees will accrue daily. You are responsible for all storage costs.

Inspection: You must inspect all freight shipments before signing the Bill of Lading. Any visible damage must be noted clearly on the document. After noting damage, the shipment must still be accepted unless the damage is catastrophic. Detailed freight rules and refusal penalties are outlined in our Return Policy.

Undeliverable, Refused, and Abandoned Shipments

The customer is responsible for being present and available to receive the delivery. This applies to all shipments, whether sent via Ground or Freight.

If a shipment is returned to the shipper because it was refused, because the customer was not home, or because the customer failed to respond to carrier pickup/delivery notices, the customer is responsible for all associated costs. These include original outbound shipping, return shipping, carrier storage fees, and usually a 30% restocking/administrative fee. Refusing a shipment does not constitute a cancellation of your order.

All fees associated with a refused or abandoned shipment must be paid within 30 days. Failure to pay these costs will result in the account being sent to third-party collections and/or legal action being taken to recover the full debt, including all legal fees and court costs incurred by ShopWheelXpress.

Incorrect Shipping Information

It is the customer's responsibility to provide an accurate and complete shipping address at the time of purchase. ShopWheelXpress is not responsible for packages that are misdelivered or returned to the shipper due to incorrect, incomplete, or outdated address information provided by the customer.

Address Errors & Returns: If a package is returned to the shipper due to an address error, the customer is responsible for the original shipping costs, return shipping fees, and any applicable restocking fees (minimum 20-30%).

Reshipment: If the customer requests a reshipment to a corrected address, the customer must pay the new shipping costs and any carrier-imposed address correction fees before the item is reshipped.

Lost Packages: If a package is lost due to an incorrect address provided by the customer, ShopWheelXpress will not provide a refund or replacement.

Tracking Your Order

Tracking information is sent to your email once your order ships. You can also reach out anytime at support@shopwheelxpress.com with questions regarding your order status.

Shipping Costs

Standard shipping is free on most orders. However, some remote locations, residential freight surcharges, or oversized items may incur additional fees. Any such fees will be communicated and must be paid before the order is processed.

Delivery Issues, Risk of Loss & Route Protection

Route Package Protection: We highly recommend purchasing Route Package Protection at checkout. If you purchased Route, your order is covered against loss, theft, and damage. You can file a claim directly through the Route app or email for immediate resolution.

Standard Delivery (No Protection): If you declined Route protection, responsibility for loss, theft, or damage transfers to you once the order is handed to the carrier and marked "Delivered." ShopWheelXpress is not responsible for packages stolen after a confirmed delivery. If tracking shows delivered but you have not received it, you must contact the carrier directly to file a claim. Please note: If you believe your package was stolen and can provide us with a copy of an official police report, we may be able to offer a replacement or refund upon review.

Damaged Shipments

Inspect all deliveries immediately. If your order is covered by Route, please file a damage claim directly with them.

If you do not have Route, you must take photos and contact us at support@shopwheelxpress.com within 24 hours. Failure to report damage within this 24-hour window may void our ability to assist with a carrier claim. Full requirements are outlined in our Return Policy.

Thank you for reviewing and supporting our policies.