FAQs

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How long does shipping usually take?

Orders are typically processed within 1–4 business days. Loose wheels and tires usually ship and arrive within 4–8 business days of purchase. Mounted and balanced eligible packages take longer since they're assembled before shipping — those usually ship within 4-8 business days and arrive within 6–12 business days after purchase. You'll receive a tracking number by email the moment it generates.

I only received part of my order. Where is the rest?

Don't panic! For multi-piece ground shipments, it is completely normal for items to be delivered on different days. Tires and wheels often scan and travel independently through the carrier's network. If you are still missing items 72 hours after the first delivery, please email us.

Do I need to be home to sign for the delivery?

Sometimes. It is your absolute responsibility to be available.

• Freight (Pallets): The carrier will usually call you to schedule a delivery appointment. You MUST have someone present to sign if a signature and/or appointment are required.
• Ground (FedEx/UPS): May require a signature. Please monitor your tracking to ensure someone is home if that is the case.

Do you ship to P.O. Boxes?

No. We ship exclusively within the United States but cannot deliver wheel and tire packages to P.O. Boxes or APO/FPO addresses.

🚫 Return Policy: ALL SALES FINAL

We do not accept returns or exchanges once items have shipped. This includes wheels, tires, and specifically mounted & balanced packages. CRITICAL FOR DAMAGES: Do not mount the wheels/tires! Once mounted, products are considered used.

What if my order arrives damaged?

Step 1: Inspect immediately (within 24 hours).
Step 2: Take photos of the damage, the box, and the label.
Step 3: Email support@shopwheelxpress.com immediately.

If you purchased Route Protection, file your claim directly through the Route App for the fastest resolution.

What happens if I refuse the shipment?

Refusing a shipment is NOT a cancellation. If a shipment is returned to us because it was refused or undeliverable, you are responsible for all original shipping costs, return shipping costs, storage fees, and a 30% restocking fee.

What if my package is lost or stolen?

If you purchased Route Package Protection, you are covered—file a claim immediately. If you declined Route, ShopWheelXpress is not responsible for packages once the carrier marks them as delivered. If your tracking shows the package was delivered but it went to the wrong address, email us right away — we will open an investigation with the carrier to locate it. Please note that a refund or replacement cannot be issued until the carrier's investigation is complete.

Do my wheels or tires have a warranty?

Any structural, finish, or manufacturing warranty is provided by the manufacturer, not by ShopWheelXpress. We help you submit the claim and advocate on your behalf, but the manufacturer makes the final decision. Keep in mind a warranty claim is separate from a return, and it does not guarantee a refund or replacement. Some claims may require the item to be shipped to the manufacturer for inspection. If you think you have a defect, email support@shopwheelxpress.com and we'll walk you through the process.

The wheels or tires look a little different than the website photos. Is that normal?

Yes, this can be normal. Product photos are for reference only. A wheel's appearance — including lip or dish size, concavity, finish, center cap, and offset — can vary with size and specification, and tires can vary in tread pattern and sidewall design. These differences are not considered defects. Please refer to the exact specs listed on the product page, or reach out before ordering if you have any questions.

How does financing work?

We offer flexible options for good credit, low credit, and no credit. You can get pre-approved with partners like Acima, Snap, PayTomorrow, and Progressive Leasing.

Can I apply before I shop?

Yes! We recommend the "Finance First" method. Get pre-approved to see your budget, then build your cart. At checkout, simply select the financing provider you were approved with.

How do I make payments?

All payments are made directly to your financing provider. We do not collect or manage your monthly payments. Please contact your lender directly for account questions.

Will you check if these fit my vehicle?

Yes. Please enter your Year, Make, Model, and Suspension setup in the vehicle information box at the cart page. We review this prior to processing. However, fitment is ultimately the customer's responsibility.

Do these come with lug nuts or TPMS sensors?

No. Wheels and tires are sold as standalone items. We highly recommend adding a Wheel Installation Kit (which includes lugs and if needed, hub rings) and TPMS Sensors to your cart to ensure you have everything you need.

Do you mount and balance them?

Yes, if eligible! If the package you are buying is eligible, you can add the Mount & Balance Service as an add-on to your order. If you do not add this service, your wheels and tires will ship loose.