Frequently Asked Questions:
Answers and references to all your questions!
Yes. We offer multiple buy-now-pay-later options like PayTomorrow, Snap, and others. You can apply before or at checkout! For full details and FAQs, visit our Payment Plans/Financing Options page.
We can help with fitment. You can enter your information through our contact form for a text from one of our specialists, email us your vehicle details, product preferences, and phone number for a text back, or you can text the fitment line directly on our Contact Us page.
Email us at info@shopwheelxpress.com for customer service support. Our usual business hours are Monday through Friday, 10 AM to 5 PM EST (hours may vary depending on customer service availability).
Most wheel and tire packages ship in 3–10 business days depending on inventory and your location. For details, check our Shipping Policy page.
Some packages are eligible for the mount and balance service. For setups that are eligible for mounting and balancing, you can add it as an add-on before checkout. When a wheel and a tire are both eligible, the add-on will automatically appear. You can add mounting and balancing (if eligible), TPMS sensors, lug nuts, and hub rings.
All sales are final. For full details on what is and isn’t covered, check our Return Policy.
Take clear photos of the damage, the box, and the shipping label right away. Damage claims reported past 24 hours of delivery may not be upheld. For freight deliveries, any damage must be noted on the delivery receipt before signing. Contact us immediately so our team can file a claim and help with a replacement. Check out our Return and Shipping policies for more information.
For setups that are eligible for mounting and balancing, you can add it as an add-on before checkout. When a wheel and a tire are both eligible, the add-on will automatically appear. You can add mounting and balancing (if eligible), TPMS sensors, lug nuts, and hub rings.
